PRIVACY POLICY
A Platform to Healthcare (APTH)
1. Introduction
Welcome to A Platform to Healthcare (APTH). We are a mental health and addiction recovery medical clinic founded and led by Josie Dantzler, MSN AGNP, PMHNP-BC, dedicated to providing compassionate, patient-centered care including Medication-Assisted Treatment (MAT), addiction counseling, holistic psychiatric therapy, and medical cannabis assistance. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, submit forms, or engage with our services.
This policy is easily accessible and prominently linked on our web forms, as well as in the footer of every page on our website. Our core values, transparency, accountability, respect, and honesty, guide every aspect of how we handle your information. We meet you where you are, and we treat your personal data with the same care and dignity we provide in our clinical practice.
2. What Personal Information Is Collected
We collect and process the following categories of personal information:
-
Personal Identifying Information: Full name, email address, phone number, and details provided through new patient applications, consultation requests, and insurance-related forms.
-
Health & Clinical Information: Information shared in connection with your interest in our services, including Medication-Assisted Treatment, addiction counseling, holistic psychiatric therapy, and medical cannabis assistance, as relevant to your care journey.
-
Website Usage Data: Anonymous or aggregated information such as pages visited, time spent on site, and navigation patterns to improve our website experience and service delivery.
-
SMS & Communication Preferences: If you provide your phone number and opt in, we collect your mobile number and messaging preferences to send you updates, appointment reminders, and program-related information.
3. How Personal Information Is Used
We use your personal information only for these lawful, stated purposes:
-
Processing new patient applications and responding to requests for free consultations
-
Providing, coordinating, and supporting your care and treatment services
-
Communicating with you, including via SMS, about appointments, program updates, and care-related information (strictly in accordance with your consent)
-
Verifying insurance eligibility and processing claims, limited to Medicaid insurance carriers
-
Maintaining, securing, and improving our website and services
-
Complying with applicable laws, healthcare regulations, and legal obligations
-
Operating our clinic in alignment with our mission: empowering individuals to reclaim their lives and achieve lasting change
4. Who Personal Information Is Shared With
We may share your personal information only with the following parties and only as necessary:
-
Authorized Clinical Staff: Direct care providers involved in your treatment at APTH
-
Insurance Partners: Medicaid insurance carriers, solely for eligibility verification, billing, and coverage administration
-
Legal & Regulatory Authorities: When required by law, court order, or government regulation
-
Trusted Service Providers: Third parties who assist us in operating our website and systems, bound by strict data protection agreements
-
With Your Explicit Consent: For any other purpose, only after you have given clear, written permission
We do not sell, rent, trade, or otherwise disclose your personal or health information for commercial or marketing purposes.
SMS Terms and Conditions
By opting in to receive SMS messages from A Platform to Healthcare, you agree to the following Terms and Conditions:
-
SMS Consent & Information Sharing
Your mobile phone number and any information obtained as part of the SMS consent process will strictly not be shared with third parties or affiliates for marketing or promotional purposes.
-
Types of SMS Communications
By consenting to receive text messages from A Platform to Healthcare, you may receive transactional and informational messages related to:
-
Conversations between employees.
Example Message:
Hi [Employee Name], [Sender Name] sent you an urgent update regarding patient coverage for this afternoon on A Platform to Healthcare. Reply STOP to opt-out.
-
Message Frequency
Message frequency may vary based on your interaction with our platform and the type of ongoing communication. You can expect to receive up to 3 SMS messages per week related to employee conversations, logistics, or account updates.
-
Potential Fees for SMS Messaging
Standard message and data rates may apply for any messages sent or received, depending on your mobile phone carrier's pricing plan. Additional fees or charges may vary if messages are sent or received domestically or internationally.
-
Opt-In Methods
You may opt-in to receive SMS notifications from A Platform to Healthcare through the following methods:
Submitting an online form on our official website
-
Opt-Out Method
You can cancel or opt out of receiving SMS messages at any time. To unsubscribe, simply reply "STOP" to any text message you receive from us. Once sent, you will no longer receive further text communications unless you re-subscribe. You may also contact us directly to request manual removal from our messaging list.
-
Customer Support & Assistance
If you experience any issues or need assistance:
Reply with the keyword "HELP" to any text message.
Text "HELP" or call us directly at 443 788 4007.
Visit our official website at apthcare.com.
-
Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP", call (443) 788-4007, or visit our online policies:
Message frequency may vary.
5. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
You have the right to:
-
Access, review, and request a copy of your personal and health information held by us
-
Request corrections or updates to your information
-
Withdraw SMS consent at any time, reply STOP to opt out of text messages; reply HELP for support
-
Request restriction of certain uses of your information, where permitted by law
-
Submit a concern if you believe your privacy rights have been violated
7. SMS & Text Messaging Consent
If you provide your phone number and opt in:
-
By submitting your information, you authorize A Platform to Healthcare to send you SMS text messages regarding healthcare updates, appointment reminders, and program information.
-
Reply STOP at any time to opt out. Reply HELP for support.
-
Message and data rates may apply. Messaging frequency may vary.
-
As stated above: SMS consent is not shared with third parties.
8. Insurance & Payment Notes
Please note: APTH accepts Medicaid insurance carriers only. Information provided through our website, applications, or forms may be used to verify coverage and process claims in accordance with Medicaid requirements and applicable healthcare laws.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted to this page with a revised effective date. Your continued use of our website and services constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
A Platform to Healthcare (APTH)
5209 York Road, Suite M22 Baltimore, MD 21212 United States
(443) 788-4007